Digiflex Solutions is defined by our customer service philosophy, which permeates through all aspects of our business. Our philosophy can be summed up as:
Professional Approach | Outstanding Results | Enduring Partnerships
Nothing is more important to us than our clients. Digiflex Solutions is a professional services organisation, and we understand that the only way to succeed in this space is through our clients.
Briefly, the elements of our customer service philosophy are:
- Professional Approach. We are professional and ethical in all of our client interactions. We apply the necessary rigour in managing the entire project lifecycle, from project scoping and estimation, to support handover and post-production support.
- Outstanding Results. We are committed to delivering outstanding results for each and every client engagement. We back our committment with a solid 30-day warranty period for most projects, during which we will rectify any defects for which we are responsible.
- Enduring Partnerships. We seek to establish long-term relationships with all of our clients. We invest in our clients — we are willing to spend the time to understand the key issues facing their business, and to collaborate with our clients to design pragmatic business solutions.