Knowledge Management

Broadly put, knowledge management is the process by which organisations generates value from their knowledge-based assets. Typically, this involves facilitating information sharing, increasing collaboration and streamlining information flows between different areas within the organisation.

Our consultants have been involved with some of Australia’s largest enterprise portal deployments. Our experience tells us that knowledge management goes far beyond the implementation of a technical solution; rather, it is also vitally important to:

  1. Formulate a knowledge management strategy based on actual business needs
  2. Establish processes for identifying and capturing explicit and tacit information
  3. Align employee incentives to encourage information sharing
  4. Continually review and refine the knowledge management process.

Whether you’re in the planning stage, in the process of selecting a solution vendor, or on the verge of deploying an enterprise-wide solution, we can work with you to make your implementation a success.

Our consultants have substantial experience with scalable enterprise-level platforms such as:

  • IBM WebSphere Portal Server
  • IBM WebSphere Application Server
  • IBM Lotus Workplace Web Content Management
  • IBM Lotus Workplace Team Workspace (formerly SameTime and QuickPlace)
  • Verity K2 Intelligent Classifier

For small and midsize businesses, we offer a number of affordable open-source groupware solutions to faciliate online collaboration, including:

  • eGroupware
  • phpGroupware

Our knowledge management consultants can help you:

  • Leverage your existing investment in knowledge management
  • Develop a business case for investing in knowledge management
  • Identify business goals and track progress against business goals
  • Establish processes for identifying and capturing explicit and tacit information
  • Align employee incentives to encourage uptake of new knowledge management processes
  • Analyse and document business requirements
  • Develop vendor selection criteria
  • Perform content audits
  • Conduct focus groups and usability studies
  • Develop information architecture
  • Develop metadata schemas
  • Implement automated metadata tagging technologies
  • Optimise document retrieval paths and search results
  • Design and implement the knowledge management solution
  • Implement document-level security and integrate with LDAP directories
  • Develop processes and procedures for the ongoing maintenance of content
  • Develop deployment plans, communication plans and end-user training materials
  • Conduct post-implementation reviews and plan for future iterations